Refund policy

MDVSA™ RETURN & REFUND POLICY

At MDVSA™, we want you to feel confident in every purchase. Because many of our products are produced or made to order specifically for each customer, please review this policy carefully before placing your order.

RETURNS & EXCHANGES

All sales are final unless an item arrives damaged, defective, misprinted, or incorrect due to an order fulfillment error.

We do not accept returns or exchanges for:

Incorrect size selection
Fit or preference
Change of mind
Accidental orders
Color preference
Items ordered incorrectly by the customer

Please review all product descriptions, size information, colors, and order details carefully before completing your purchase.

DAMAGED, DEFECTIVE, MISPRINTED OR INCORRECT ITEMS

If your order arrives damaged, defective, misprinted, or you receive an incorrect item, please contact us within 14 days of receiving your order.

Email hello.medvsa@gmail.com and include:

Your order number
A description of the issue
Clear photos showing the item and the problem
A photo of the packaging or shipping label when applicable

Once your request has been reviewed and approved, MDVSA™ will determine the appropriate resolution, which may include a replacement or refund.

Please do not send merchandise back unless you have received return instructions from MDVSA™. Unauthorized returns may not be accepted.

RETURN SHIPPING

If MDVSA™ or one of our fulfillment partners made an error with your order, approved return or replacement shipping costs will be handled as appropriate by MDVSA™.

Customers should not mail products to a fulfillment partner or manufacturer unless specifically instructed to do so by MDVSA™.

NON-RETURNABLE ITEMS

The following are not eligible for return or exchange unless they arrive damaged, defective, misprinted, or incorrect:

Made-to-order or print-on-demand products
Final-sale or clearance merchandise
Gift cards
Items that have been worn, washed, altered, stained, damaged, or used
Items without original packaging or tags when applicable

SIZING

Customers are responsible for selecting the correct size before ordering. Because sizing and fit may vary between products, please review the size information provided on the applicable product page before purchasing.

Ordering an incorrect size does not qualify an item for a return, refund, or exchange unless MDVSA™ sent a size different from the size shown on your order confirmation.

REFUNDS

If a refund is approved, it will be issued to the original payment method.

Processing times after a refund is issued may vary depending on your bank or payment provider.

Original shipping charges are generally non-refundable unless the refund results from an error by MDVSA™ or its fulfillment partner.

LOST OR STOLEN PACKAGES

MDVSA™ is not responsible for packages marked as delivered by the shipping carrier that are subsequently lost or stolen.

If your tracking information shows that your package was delivered but you cannot locate it, please first check with household members, neighbors, your building or property management, and the shipping carrier.

We will do our best to assist you with available tracking information.

ORDER INFORMATION

Customers are responsible for providing complete and accurate shipping information at checkout.

If you notice an error in your order or shipping information, contact us as soon as possible at hello.medvsa@gmail.com. We cannot guarantee that an order can be changed or canceled once it has entered production or fulfillment.