Shipping policy

MDVSA™ SHIPPING POLICY

PROCESSING & PRODUCTION TIMES

Orders are typically processed and/or produced within 5–10 business days.

Many MDVSA™ products are made to order and fulfilled through production partners. Production times may vary depending on the product, order volume, availability, holidays, new releases, or other circumstances outside of our control.

Business days do not include weekends or holidays.

ESTIMATED SHIPPING & DELIVERY

Once production and processing are complete, shipping typically takes approximately 3–7 business days for U.S. orders.

Please note that production and shipping times are estimates and are not guaranteed. Carrier delays, severe weather, holidays, high-volume periods, or other circumstances outside of MDVSA™'s control may affect delivery times.

SEPARATE PACKAGES

Some MDVSA™ products are fulfilled by different production or fulfillment partners.

If your order contains multiple items, your products may arrive in separate packages and at different times. Separate tracking information may be provided for each shipment when available.

TRACKING

Once your order ships, tracking information will be provided when available.

Please allow time for the shipping carrier's system to update after your tracking information is issued.

SHIPPING INFORMATION

Customers are responsible for providing complete and accurate shipping information at checkout.

Please carefully review your name, street address, apartment or unit number, city, state, and ZIP code before submitting your order.

MDVSA™ is not responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete shipping information provided by the customer.

If you notice an error in your shipping information, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered production or fulfillment.

LOST OR DELAYED PACKAGES

Once an order has been transferred to the shipping carrier, delivery may be affected by circumstances outside of MDVSA™'s control.

If your tracking information shows an unusual delay or you believe your package may be lost, please contact us. We will assist you in reviewing the available tracking information and determining the appropriate next steps.

If a package is marked as delivered but cannot be located, customers should first check with household members, neighbors, their building or property management, and the shipping carrier.